Privacy Policy

1. Introduction

This Privacy Policy describes how we collect, use and process your personal data through this website and other digital platforms we use, and how we comply with the obligations of current legislation in this matter.

Your privacy is important to us and we are committed to protecting and safeguarding your privacy rights.

For any communication related to this Privacy Policy, please contact us through the means provided on our website.

2. Collection and processing of personal data

Given the multitude of physical and digital means through which you can contact us, we may collect personal data in different ways and for different purposes.

• Through electronic means of contact, such as email, contact forms, comments and messages on social media platforms or messaging and call communication platforms, your data is stored solely so that we can respond to contact requests, fulfill orders and, possibly, control the quality of customer service.

• As part of your browsing experience on our website, and as is common practice when browsing the internet, we may collect anonymous data that identifies your IP address, your internet browser, pages visited, and other preferences through the use of cookies. Cookies are small files downloaded to your device that enable measurements, configurations, and additional features. Their use is optional, but some features may no longer work.

• Whenever we process an order, we record your details for correct invoicing and delivery.

• If we use analytics measurement platforms, online advertising, email marketing, or other customer communication and interaction platforms, we may collect specific, individualized personal data or general, anonymous aggregated data about these interactions, including data on the reception, reading, and actions taken on advertisements, links contained in messages, interactions with features and action buttons, among others.

Depending on the platforms we use, we use outsourced partner entities and companies, which may be in the accounting, information technology and software development, marketing, or transportation sectors, to help us manage our business professionally. These partners also have their own privacy policies that comply with data protection legislation.

Some international platforms, from organizations such as Meta (Instagram, Facebook, and WhatsApp) and Alphabet (Google, Gmail, YouTube, etc.), which we may use, also collect and process your data as part of their business models. These entities have their own privacy policies, independent of ours, at an international level, and which are not administered or controlled by us. You can contact these organizations to learn more about how they manage your data.

Except for those interactions necessary for the legality, sustainability and correct functioning of the business, we do not transfer or sell any personally identifiable data to third parties.

3. Consent

Your consent is very important to us.

During various interactions and communications with us, you may be asked to consent to this Privacy Policy. By doing so, you are granting your permission to process your personal data for the purposes identified and selected. You may withdraw your consent at any time.

4. Purpose of data processing

The personal data we collect varies in purpose, depending on the means and form in which it is obtained. In general, your data will be processed for one of the following purposes:

• Provision or shipment of orders, goods or services;
• Communication and marketing initiatives;
• Invoicing for products or services purchased;
• Statistical and technical analysis with a view to improving the provision of services;
• Clarification of questions, budgeting, suggestion management, complaint management and all other customer/user support initiatives and interactions between parties.

Regarding cookies, they may serve the following purposes, treatments and settings:

· Account-related cookies: If you create an account with us, we will use cookies to manage the sign-up process and general administration. These cookies will generally be deleted when you log out; however, in some cases, they may remain to remember your website preferences.

· Login-related cookies: We use cookies when you’re logged in so we can remember this. This prevents you from having to log in every time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

· Website preference cookies: To provide a better website browsing experience, we provide this functionality to define and remember your choices about how the website runs when you use it, and so that this information can be called up whenever you interact with a page or feature.

· Form-related cookies: When you submit data through a form such as those found on contact pages or comment forms, cookies may be set to remember your details for future correspondence.

· Cookies related to email newsletters: If the website offers newsletter subscription services or other notification and communication systems, cookies will be used to define and remember who to show certain notifications to.

· Survey-related cookies: We may run surveys and questionnaires to gather interesting information, provide helpful tools, or to better understand our website users. These surveys may use cookies to remember who has already participated in a survey or to provide accurate results after you change pages.

5. Data retention and security

The personal data of customers and other users is retained for the period necessary to fulfill the purposes for which it was collected, and for the period necessary to meet tax, legal, and judicial obligations, as required by law. When it no longer fulfills its purpose, it will be permanently deleted or, alternatively, anonymized, ceasing to be considered personal data because it no longer identifies a specific person.

Although data management using computer applications and data transmission over the Internet does not guarantee complete security against intrusions, we, together with our service providers and partners, make every effort to implement and maintain physical and digital security measures to protect your data in accordance with current general regulations.

6. Customer/user rights

We guarantee the rights of our customers/users as data subjects. Therefore, you may exercise your rights of Access, Consent, Rectification, Erasure, Restriction of Processing, Portability, Complaint, and Objection to the processing of your personal data at any time. To do so, you must request us to exercise these rights using the contact details provided.

If you exercise any of these rights, we will analyze it and respond within 30 days.

We remind you that changes to data management assumptions may create limitations or constraints on the way we communicate with you, whether through the services we provide or through the information we provide, both personal and digital, through electronic applications and our website.

We also emphasize the fact that there are tax obligations regarding the management of billing data that cannot be changed or eliminated under Portuguese legislation regarding organized or corporate accounting.

7. Changes to the Privacy Policy

This Privacy Policy may be changed at any time and without prior notice. If such changes occur, they will be prominently publicized on the website for the convenience of customers/users.